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Digital Service Specialist

Are you passionate about helping teams work smarter and faster with technology? We’re looking for a Digital Services Specialist to play a vital role in supporting our team’s IT and Salesforce needs.

As a key member of our Digital Services team, you’ll be the go-to expert who builds strong, collaborative relationships with internal stakeholders, understanding their technical needs and providing impactful, efficient support.

You’ll be expected to effectively resolve support requests, helping minimise downtime and keep our team moving forward, proactively identifying and resolving recurring technical challenges to reduce disruptions.

We will give you the opportunity to lead and assist with training sessions for new users, making sure they have the skills to excel from day one, as well as providing ongoing support and personalised training for all, helping them get the most out of our systems.

Part of your responsibilities will include contributing to a library of user guides, FAQs, and training materials so that everyone has easy access to resources, that will include the development and maintenance of troubleshooting documentation, giving users the tools to solve common issues independently.

If you’re excited about making a difference by empowering others with technology, we’d love to hear from you! Join us to make a real impact and keep our teams working at their best.

Key Duties

• Collaborate with third-party providers and manage relationships to ensure effective service delivery and support.
• Ensure compliance with data security measures and relevant regulations, including GDPR and data protection, within IT support functions.
• Attend departmental meetings to provide insights on system performance and technical needs.
• Contribute to monitoring and reporting on key digital service metrics to support operational efficiency.
• Maintain relationships with stakeholders, ensuring IT support aligns with business needs.
• Ensure data integrity through regular audits, system updates, and user support for upgrades, patches, and security updates.
• Administer MS365 and other core systems, ensuring smooth user onboarding, offboarding, and access management.
• Assist in setting up and configuring workstations, ensuring that hardware and software meet user requirements.
• Manage and maintain internal networks, cloud services, and ensure optimal performance of hosting platforms.
• Ensure third-party providers meet Service Level Agreements, supporting Helpdesk operations and tracking service utilisation.
• Manage IT asset inventory, tracking hardware and software licences.
• Provide day-to-day support for the company’s hardware, software, and cloud infrastructure, resolving issues promptly.
• Deliver first-class technical support to stakeholders, ensuring the availability and performance of digital systems.
• Project & Resource Management
• Track time spent on support tasks and monitor performance metrics to improve service efficiency.
• Help maintain and populate user stories and assist with administrative tasks when the team is busy, ensuring smooth workflow and timely completion of documentation.
• Measure and improve internal service satisfaction, ensuring the IT support team provides efficient service to all departments.
• Investigate recurring technical issues and propose improvements to reduce downtime and enhance efficiency.
• Contribute to meetings by providing updates on technical issues and support progress.

Knowledge, Skills & Competencies

• Any experience in system administration or similar roles is beneficial but not required.
• Eagerness to support others, helping them fulfil their roles.
• Relevant Salesforce knowledge and experience are advantageous.
• Strong communication skills with a high level of professionalism.
• An Interest in various coding languages such as HTML, PHP, Bootstrap, CSS, JS, Python, Apex, SQL, M, Agile etc.
• Familiarity with Microsoft Outlook, Excel, Word, and PowerPoint.
• Demonstrates good judgment, organisational skills, and a proactive approach to decision-making.
• Strong active listening skills and interpersonal communication.
• A willingness to learn and utilise Integrated Development Environments and Version Control Systems, with prior experience being advantageous.

More Great Reasons to Join Dura Composites

• Full Sick Pay scheme, following 1yr service.
• Auto Enrolment Pension scheme provided by People’s Pension.
• Occupational Health Screening Services.
• BUPA GP appointment services.
• Wellbeing initiatives (e.g. massages, wellness & fitness groups).
• Salary Sacrifice Schemes (e.g. Electric Car Scheme, Tech Scheme).
• Quarterly 1-2-1 welfare & performance reviews.
• Role-specific training & development opportunities, team building activities.
• Choice to attend PRIDE Experience outings, social events, and celebrations across the year.
• Free refreshments, treats, and Friday Lunch Club.

Apply below

Upload your CV and Cover Letter and we’ll be in touch