If you wish to return or exchange your goods and have already been issued with a Unique Returns Number (URN), please complete the form and return your items within 7 days of the date of delivery, to the address below.
Returns Department Dura Operations Centre
Telford Road
Clacton on Sea
Essex
CO15 4LP
Items must be unused and in perfect, resale condition and in their original packaging, wrapping or shrouding, and this Returns Form must be included. Details of how to package and present your item can be found in the form.
If you have not yet been issued with your Unique Returns Number (URN), please e-mail customercare@duracomposites.com or call us on +44 (0)1255 423601 to discuss your request.
Items will be subject to our inspection on arrival and must include the correct information on the Returns Form. The Purchaser holds the financial responsibility of returning the product, and the responsibility of retaining receipt and proof of postage for their return. The Purchaser also holds the risk of returning, including the risk of accidental loss. Only in the case of defective goods (and on receipt of proof of defect) will The Seller cover the cost of return and replacement product.
