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Hi-Tech Products Rate Our Fibreglass Grating and Handrails 10 Out Of 10

By Stuart Burns August 7, 2013

We aim to provide a first class product along with a first class service. To ensure we continue getting it right, we always ask for, and appreciate, feedback on how we have performed. Here’s a sterling example about our fibreglass grating and fibreglass handrails!

Just writing to thank you for the grey Dura Grating and yellow Dura Handrailing supplied to Hi-Tech Products Ltd. Please find below my comments, and photos of the finished installation, with which we are very happy.

Best regards
Gary Skipper
Operations Manager

fibreglass gratings and handrails

Please would you rate our performance in the areas given below and tell us any areas where you believe we could improve our service to you.

  1. How quickly did we respond to your initially enquiry?                                     10/10
  2. How happy are you with the product specification that was recommended?      10/10
  3. How well did we meet the lead-time requirements that were agreed?              10/10
  4. How would you rate the Sales Advisors overall effectiveness with your order    10/10
  5. Overall impression of Dura Composites?                                                        10/10

How could we improve our products or service for you?

I can’t think of any ways to improve you service/products and can confirm it’s been a pleasure dealing with you and your company.

I have no hesitation in recommending you to others, and certainly have kept your details on file in case we need further product in the future.